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For all your questions we have the answers
If you don’t see the answer to your query, please don’t hesitate to contact us.
Why should I use EdgesOf Telemedicine?
EdgesOf is simple, convenient and cost-effective. You save time and effort by avoiding time off work, travelling to a doctor’s surgery and waiting in a noisy waiting room with lots of sick patients.
Is everything confidential?
What type of phone do I need?
You can use any iOS or Android smartphone that can connect to the internet and play video. A phone capable of streaming video effectively will be suitable to access EdgesOf. You need to download our App, which is called EdgesOf Telemedicine and is downloadable for FREE.
What video service do I need?
We prefer to do our video calling using the EdgesOf App but we can also call you using Skype or FaceTime. EdgesOf will always call you. If you need to contact us, please use the Contact Us page of the website.
Can I use a computer to connect to EdgesOf Telemedicine?
Yes you can launch a video call with the doctor from your laptop or desktop as well as a smartphone. Just go to the EdgesOf.com website and click on the menu button that says 'Launch Video Call' and the EdgesOf app will launch. Your computer needs to have a webcam.
Can you manage workers compensation claims and certificates?
Yes. Simply make an appointment, choosing the WorkCover option (there’s no charge). We will deal with all your certificates, referrals, imaging and investigations.
How much does the service cost?
The price of a video consultation is Rs500.00. Repeat prescription appointments are Rs500.00. All patients are charged the same price regardless of age or concession status. If you have a form that needs to be completed by a doctor, EdgesOf can do that for you. The price for completing forms depends on the time taken to complete them.
What are the opening hours and appointment times?
Our opening hours are subject to change and will be updated regularly. Presently we are available out-of-hours, evenings, weekends, public holidays and during the day. Some of our doctors choose to offer appointments between certain hours. Appointment times depend on when the doctor you have chosen has made themselves available.
How experienced are your doctors?
Very. Our doctors are highly qualified in many different fields of medicine with postgraduate qualifications and many years experience in General Practice and some specialties.
How long are the appointments?
Presently appointments are 10 minutes long but this may change in the future.
Can I discuss several problems in one appointment?
Within reason. It is very important that we keep to time so that you do not experience a delay for your appointment. Dealing with multiple medical problems in one appointment is at the discretion of your doctor. It is better to spend time on 1 important issue rather than less time on 3 or 4 issues. We will do our best to satisfy you as a customer as well as treat you safely as a patient.
Is my Payment secure?
Your card payments are encrypted and secured by Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. EdgesOf does not store any of your credit card details.
Can the doctor complete forms for me?
Yes. You can easily send us a form that needs completing through our website. You can take a photograph of the document on your phone or, if it is a word document or PDF, drag it into the file upload box. Upload it to us via our website- there is a button to do this on almost all pages of the website. We will convert your image into a secure PDF, complete it and sign it and once you have paid the relevant fee, we will email it back to you.
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